Once your flight lands, please turn your mobile phone on. Your driver will send you a text with detailed instructions and the exact meeting point. This ensures a smooth connection even if there are changes to your flight or terminal arrangements.

For international arrivals at T1, your driver will meet you inside the arrivals hall near Gates A or B, close to Travelex Currency Exchange. Our drivers generally enter the terminal around 20 minutes after your flight has landed, allowing time for disembarkation and passport control.

At T2, drivers are required to remain with their vehicles due to airport regulations. You’ll meet your driver on the footpath directly outside the door nearest Carousel 5. Look for a message from your driver once you've landed — they’ll guide you from there. Drivers typically arrive around 15 minutes after your flight lands.

For T3, the meeting point is usually near Carousel 5 at the bottom of the escalators in the arrivals area. However, your driver may text you advising they are waiting closer to Carousel 3 or outside. If you don't receive a message or don’t have a mobile, simply proceed to Carousel 5 and your driver will meet you there.

Yes, we actively track all incoming flights and adjust our arrival time to match your actual landing. You won’t be charged for flight delays outside your control.